1. Introduction and Scope
This Privacy Policy ("Policy") describes how Khelvornghythrel.world, operating under the Activenza brand ("we," "us," "our," or "Company"), collects, uses, discloses, and safeguards your personal data when you access our website, submit order requests, or interact with our services. We are committed to protecting your privacy and ensuring transparency in our data practices. This Policy applies to all visitors, users, and customers of our website and services, regardless of their location, and has been drafted to comply with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and other applicable data protection laws.
2. Data Controller
Khelvornghythrel.world (Activenza) is the data controller responsible for the personal data collected through this website. As the data controller, we determine the purposes and means of processing your personal data.
Contact information:
Khelvornghythrel.world
De Ruijterkade 24a, 1012 AA Amsterdam, Netherlands
Email: office@khelvornghythrel.world
Country: Netherlands
You may contact us at any time regarding your personal data or to exercise your rights under applicable data protection laws.
3. Personal Data We Collect
We may collect the following categories of personal data, depending on your interactions with our website and services:
- Identity and contact data: Name, email address, and any other contact details you voluntarily provide when submitting an order form, contact request, or inquiry.
- Communication data: Message content, correspondence, and any other information you choose to share with us when communicating through our website or email.
- Technical data: IP address, browser type and version, device type, operating system, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our website.
- Usage data: Information about how you use our website, including pages visited, time spent on pages, click paths, and navigation patterns, collected through cookies and similar technologies (see our Cookie Policy for further details).
We do not collect sensitive personal data (such as health data, biometric data, or data revealing racial or ethnic origin) unless you voluntarily provide it and we have a lawful basis to process it.
4. Purposes of Processing
We process your personal data for the following purposes:
- To process and respond to your order requests, inquiries, and communications.
- To communicate with you about your orders, including order confirmation, shipping updates, and customer support.
- To improve our website, services, and user experience through analysis of usage patterns and feedback.
- To comply with legal obligations, including tax, accounting, and regulatory requirements.
- To analyze website usage and traffic (with your consent, where required by law) to optimize our content and marketing strategies.
- To prevent fraud, ensure security, and protect the rights and safety of our users and the Company.
5. Legal Basis Under GDPR
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract: Processing necessary to perform a contract with you or to take steps at your request prior to entering into a contract (e.g., processing order requests).
- Consent: Where you have given clear, specific, and informed consent for processing (e.g., marketing communications, non-essential cookies). You may withdraw consent at any time.
- Legitimate interest: Processing necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring website security, provided your interests and fundamental rights do not override ours.
- Legal obligation: Processing necessary to comply with a legal obligation to which we are subject.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods include:
- Order and contact data: Up to 3 years after your last interaction with us, unless a longer retention period is required for legal, tax, or regulatory purposes.
- Cookie and analytics data: As specified in our Cookie Policy, typically up to 24 months for analytics cookies.
- Legal and compliance records: As required by applicable law, which may extend beyond the above periods.
After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.
7. Your Rights
Under GDPR and other applicable data protection laws, you have the following rights:
- Right of access: Request a copy of your personal data and information about how we process it.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten") in certain circumstances.
- Right to restriction: Request limitation of processing in certain circumstances (e.g., while we verify the accuracy of your data).
- Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
- Right to object: Object to processing based on legitimate interests, including profiling, and to processing for direct marketing purposes.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Right to lodge a complaint: Lodge a complaint with a supervisory authority. In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
To exercise any of these rights, please contact us at office@khelvornghythrel.world. We will respond to your request within one month, subject to any extensions permitted by law.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption (TLS/SSL) for all data transmitted via our website.
- Secure storage with access controls and encryption where appropriate.
- Regular security assessments and updates to our systems and practices.
- Training of personnel on data protection and security best practices.
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining high standards.
9. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with the following categories of recipients:
- Service providers: Third-party vendors who assist in operating our website (e.g., hosting, analytics, payment processing) under strict data processing agreements that require them to protect your data and use it only for the purposes we specify.
- Legal authorities: When required by law, court order, or governmental request, or when necessary to protect our rights, your safety, or the safety of others.
10. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or adequacy decisions. You may request a copy of these safeguards by contacting us.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our services. We will notify you of any material changes by posting the updated Policy on this page and updating the "Last updated" date. We encourage you to review this Policy periodically.
12. Contact
For questions about this Privacy Policy, your personal data, or to exercise your rights:
Khelvornghythrel.world
De Ruijterkade 24a, 1012 AA Amsterdam, Netherlands
Email: office@khelvornghythrel.world